Privacy Policy

HERALBONY Co., Ltd. (hereinafter referred to as "our company"; please refer to the company overview for our address and representative's name) recognizes that properly handling our customers' personal information is our social responsibility. We have established the following privacy policy and strive to protect our customers' personal information.

When using our website or purchasing products, customers must read and agree to the following “Customer Information Handling Regulations (Privacy Policy).” If you do not agree, you will not be able to purchase products.

Definition of Personal Information

Personal information refers to information about a living individual that falls under any of the following:

①　Information that can identify a specific individual based on the name, date of birth, gender, telephone number, email address, occupation, workplace, and other descriptions included in the information (including information that can be easily matched with other information, thereby identifying a specific individual).
②　 Information containing a personal identification code.

Acquisition of Personal Information

Our company acquires the following personal information to achieve the purposes listed in "Purpose of Use." Personal information collected before the establishment of this privacy policy will be used only for the purposes at the time of collection.

1.　Information provided by customers, such as name, gender, age, date of birth, address, telephone number, email address, and payment-related information (including bank account and credit card numbers), through registration for our membership services, purchasing products via our website, and responding to surveys conducted in our stores, etc.
2.　Information recorded when customers use our website or purchase products, such as browsing history, purchase history, search keywords, date and time of use, method of use, usage environment, IP address, cookie information, and location information.

Use of Personal Information

Our company uses personal information within the scope of the stated purposes of use when acquiring it. When jointly using personal information with third parties or entrusting the handling of personal information to third parties, we conduct strict investigations on these third parties and supervise them appropriately to maintain confidentiality.

Purpose Of Use

1. To provide information about various products and services to customers.
2. To notify customers in advance through documents, etc.
3. To use for business activities such as marketing research represented by usage trend surveys.
4. To use for information distribution, marketing activities, and other services.
5. For identity verification at the time of login.
6. For processing, payment, and delivery of product orders.
7. To facilitate smooth use of our services by users.
8. To process personal information into a non-identifiable format and create statistical data to promote the use of our services.
9. To respond to inquiries from users.
10. To notify users of information related to our services or advertising information from other businesses.
11. To provide new plans related to our services.
12. Personal information provided through social media services such as Facebook, Instagram, Twitter, etc., will be used for our advertising and sales activities.
13. For lotteries in campaigns and for shipping prizes and products.
14. For identity verification when responding to inquiries from users.
15. To exercise rights and fulfill obligations based on contracts or laws.
16. In cases based on legitimate reasons under laws and regulations.
17. To make necessary contacts, such as important notices related to our services.

Third-Party Provision

Our company will not disclose or provide users' personal information to third parties, except in the following cases:

Third-Party Provision

Our company will not disclose or provide users' personal information to third parties, except in the following cases:

1.　When there is consent from the user.
2.　When required by law.
3.　When necessary to protect the life, body, or property of a person and it is difficult to obtain the user's consent.
4.　When particularly necessary for improving public health or promoting the healthy development of children and it is difficult to obtain the user's consent.
5.　When necessary to cooperate with a national institution or local public entity or their entrusted parties in executing affairs prescribed by laws and regulations, and obtaining the user's consent could impede the execution of the affairs.

Joint Use of Personal Information

Our company may jointly use the acquired personal information with our group companies within the scope of the purposes of use mentioned above. In such cases, our company will be the primary responsible party for managing the jointly used personal data.

Safety Management of Personal Information

Our company strictly manages the personal information provided and takes comprehensive security measures to prevent leakage, misuse, and alteration of personal information due to unauthorized access by third parties.

Correction and Deletion of Personal Information

Our company recognizes that customers have the right to request disclosure, correction, suspension of use, and deletion of their personal information and will promptly respond to such requests without objection. If you have any opinions or questions regarding our handling of personal information, please contact us at the contact information below.

Use of Cookies and Acquisition of Access Logs

Our company may store and refer to cookies on customers' computers or acquire access logs as necessary to achieve the above purposes of use. Cookies are a mechanism for temporarily storing data about customer access. Access logs record server operations, such as the IP address and browser type used. Please refer to www.heralbony.jp/en/cookie-policy for details on our Cookie Policy.

Use of Links to External Sites

Our website may contain links to external sites, but we cannot take responsibility for the security of personal information on these external sites. Please check the privacy policy of the linked site for their personal information protection.

Changes to the Privacy Policy

Our site may change the collected personal information, the purpose of use, or revise other aspects of the privacy policy. When revisions are made, they will be posted on our site and automatically applied from the time of posting.

Processing of Personal Data of Customers Residing in the EEA or the UK

Customers residing in the European Economic Area (EEA) or the UK are advised to also see the following items:

Legal basis for the processing of personal data

Our company processes customers' personal data to fulfill the purposes of use stipulated above, based on the following legal bases:

Purpose Performance of any contract involving our products and/or services.
6）For processing, payment, and delivery of product orders.
15）To exercise rights and fulfill obligations based on contracts or laws.

Legal Basis
Our company uses the customers' basic information and other information, including contact information, to perform any contract involving our products and/or services.

Purpose
Promotions regarding our products and services.
1）To provide information about various products and services to customers.
9）To respond to inquiries from users.
10）To notify users of information related to our services or advertising information from other businesses.
11）To provide new plans related to our services.
12）Personal information provided through social media services such as Facebook, Instagram, X (formerly Twitter), etc., will be used for our advertising and sales activities.
13）For lotteries in campaigns and for shipping prizes and products.
17）To make necessary contacts, such as important notices related to our services.

Legal Basis
Our company　uses the customers' basic information and other information, including contact information, to give promotions regarding our products and/or services. The legal basis for the processing of such personal data is our legitimate interest of providing better options for the customers by providing information on products and/or services, or the customer's consent.

Purpose
Planning/development/analysis/improvement of products, services and the like.
3）To use for business activities such as marketing research represented by usage trend surveys.
4）To use for information distribution, marketing activities, and other services.
8）To process personal information into a non-identifiable format and create statistical data to promote the use of our services.

Legal Basis
Our company uses the customers' personal data for the planning, development, analysis and improvement of products and/or services. The legal basis for such processing of personal data is the legitimate interest of our company of continuously improving its products and services towards safer and more superior products and services for the customers.

Purpose
Improvement and other development of our website.
5）For identity verification at the time of login.
7）To facilitate smooth use of our services by users.

Legal Basis
Our company may use the information processed in association with the use of our website for the improvement and other development thereof. The legal basis for such processing of such information is our legitimate interest to achieve the benefit of having a more convenient and comfortable use of our website.

Purpose
Responses to comments/requests/inquiries to our company.
2）To notify customers in advance through documents, etc.
14）For identity verification when responding to inquiries from users.

Legal Basis
Our company may use the information concerning comments and other communications given it to respond to customers regarding the same. The legal basis in this case is the performance of the contract with the customer, or the customer's consent.

Purpose
Responses of our company to statutory obligations and requirements
16）In cases based on legitimate reasons under laws and regulations.

Legal Basis
Our company may use the customers' personal data to respond to its statutory obligations.

Exercise of rights by customers

Access to personal data: the right to obtain access to the personal data which our company holds about customers
Rectification of personal data: the right to request that our company rectifies customers’ personal data if it is inaccurate or incomplete
Erasure of personal data: the right to request that our company erases customers’ personal data in certain circumstances
Restriction on processing of personal data: the right to request that our company restricts our processing of customers’ personal data in certain circumstances
Data portability of personal data: the right to receive any personal data which our company process about customers on the basis of the performance of a contract with customer or customers’ consent (as opposed to any other legal ground) in a structured, commonly used and machine-readable format and/or request that our company transmits that data to a recipient where this is technically feasible
Object to processing of personal data: the right to object to our company about our processing of your personal data
Withdraw consent to our processing of your personal data: the right to withdraw customers’ consent to our processing of customers’ personal data at any time. Please note, however, that our company may still be entitled to process customers’ personal data if our company can rely on another legal ground for doing so

Cross-border transfer

Based on the manner of its use, customers' personal data may be transferred to any country outside of the EEA and the UK. In this case, prior to such transfer, our company shall ensure that an appropriate standard for data protection can be achieved. For instance, it means that a standard for data protection that is similar to that of the EEA or the UK can be achieved by using the standard contractual clauses specified by, or relying on an adequacy decision issued by, the EEA or the UK.

Retention period of personal data

Our company stores personal data for the time required to carry out the purpose indicated above, or for the time specified by laws and regulations. When customers’ personal data is no longer needed, our company will promptly take measures to delete or anonymize it in a safe way.

Inquiries

For any questions or requests relating to this Privacy Policy, or if a customer wishes to exercise the rights mentioned in this Privacy Policy, please contact us using the contact details below.

Contact: Heralbony Co., Ltd.
Address: 2-34, Kaiunbashidori, Morioka-city, Iwate Prefecture, 020-0026 Japan
E-mail address: corporate@heralbony.com

Cookie Policy

HERALBONY uses cookies to record the preferences of users and optimize the design of its websites in order to make the navigation easier and more user-friendly.

Cookies are small files that are stored on your end device. Cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different from the domain of the website you are visiting – for our advertising and marketing efforts. They can be used to determine whether there has been any contact between us and your end device in the past.

You can prevent cookies from being saved on your end device by setting your browser to not accept cookies. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. Please, do consider that you can delete cookies stored on your end device at any time, following the instructions in the manual of your browser or end device.

Cookies can be assigned to four categories, depending on their function and intended purpose: strictly necessary cookies, performance cookies, functional cookies, and targeting cookies.

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, in which case some parts of the site may not work.

To the extent that information processed in connection with strictly necessary cookies should, in a given case, qualify as personal data, the legal ground for that processing is HERALBONYs legitimate interest to operate the website.

This Website uses the following strictly necessary cookies:
__hs_opt_out
This cookie is used to remember not to ask the visitor to accept cookies again.
This cookie is set when you give visitors the choice to opt out of cookies.
It expires in 6 months.

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot.
It expires in 6 months.

__hs_initial_opt_in
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
It expires in seven days.

__hs_cookie_cat_pref
This cookie is used to record the categories a visitor consented to.
It contains data on the consented categories.
It expires in 6 months.

__hs_gpc_banner_dismiss
This cookie is used when the Global Privacy Control banner is dismissed.
It expires in 180 days.

__hs_notify_banner_dismiss
This cookie is used when the website uses a Notify consent banner type.
It expires in 180 days.

hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
It expires at the end of the session.

<id>_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
The cookie name is unique for each password-protected page.
It contains an encrypted version of the password so future visits to the page will not require the password again.
It expires in 14 days.

hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits.
It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.
It expires in 30 minutes.

hs-messages-hide-welcome-message
This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
It expires in one day.

__hsmem
This cookie is set when visitors log in to a HubSpot-hosted site.
It contains encrypted data that identifies the membership user when they are currently logged in.
It expires in seven days.

hs-membership-csrf
This cookie is used to ensure that content membership logins cannot be forged.
It contains a random string of letters and numbers used to verify that a membership login is authentic.
It expires at the end of the session.

hs_langswitcher_choice
This cookie is used to save a visitor’s selected language choice when viewing pages in multiple languages.
It is set when a visitor selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future if they are available.
It expires in two years.

__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare Cookie.

__cfuvid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. It expires at the end of the session. Learn more about Cloudflare Cookie.

__cf_bm
This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. It expires in 30 minutes. Learn more about Cloudflare Cookie.

PERFORMANCE COOKIES

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.

The information collected by these cookies is aggregated and therefore can normally not be linked to a specific natural person. To the extent that information processed in connection with performance cookies should, in a given case, qualify as personal data, the legal ground for that processing is the user’s consent.

This Website uses the following performance cookies:

__hstc
The main cookie for tracking visitors.
It expires in 6 months.

hubspotutk
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
It expires in 6 months.

__hssc
This cookie keeps track of sessions.
This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
It expires in 30 minutes.

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
It expires at the end of the session.

Cookies policy does not cover third party websites

Please note that this Cookie Policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.

Changes to this Cookie Policy

Please note that, to increase the visitors’ usability and user experience of our website, we may change the cookies we use from time to time. Therefore we recommend you to check the list of cookies we use regularly. This Cookie Policy was last updated on January 31, 2024